get SLA information via jira rest API

Question

i want to develop a java application and i want to retrieve the SLA informations via Jira REST API or jira rest java client or jql or any way,can i do this? i try to search the entire http://jiraServer/jira/rest/api/2/search informations of an issue and i get this information: com.atlassian.servicedesk.internal.sla.model.SLAValue@****** but i don't understand it. can it help me? and what it is mean? can you me?

jinhe · Answer

you can get sla information by java SlaInformationService slaInformationService = ComponentAccessor.getOSGIComponentInstanceOfType(SlaInformationService.class); SlaInformationQuery query = slaInformationService.newInfoQueryBuilder() .issue(issue.getId()) .pagedRequest(SimplePagedRequest.paged(0, 50)) .build(); ApplicationUser user = ComponentAccessor.getJiraAuthenticationContext.getLoggedInUser(); PagedResponse pagedResponse = slaInformationService.getInfo(user, query).getOrNull(); SlaInformationService.DurationFormatter formatter = slaInformationService.getDurationFormatter(); List list = pagedResponse.getResults();

IshanL · Answer

Try this way,

CustomField cf = ComponentAccessor.getCustomFieldManager().getCustomFieldObject("customfield_xxxx”);
String v = cf.getCustomFieldType().getStringFromSingularObject(cf.getValue(issue))

IshanL · Answer

This is fixed now. You can use below REST API.

https://docs.atlassian.com/jira-servicedesk/REST/cloud/#servicedeskapi/request/{issueIdOrKey}/sla