nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA Service Desk - Public Solution?

Ben Clayton2

Is it possible to use JIRA Service Desk as a public-facing customer portal without burning a license per public-facing customer similar to how Zendesk works? Ideally customers could come to the portal and enter contact and incident information without having to signup.

Thanks In Advance

Accepted answers

Tarun Sapra

Not currently - https://www.atlassian.com/licensing/service-desk

Note: JIRA Service Desk is a plugin for JIRA. The JIRA Service Desk license type and user count must match that of the JIRA license it is being used with. For instance, a 25 User Commercial JIRA license will require a 25 User Commercial JIRA Service Desk license.

All comments

Tarun Sapra

Not currently - https://www.atlassian.com/licensing/service-desk

Ben Clayton2

Makes sense. Would love to see a public option from Atlassian in the future.

Thanks!

Steffen Stamprath

Maybe this plugin is a possibility for you:
https://marketplace.atlassian.com/plugins/aptis.plugins.issueViewer