Multimedia macro

Question

We are trying to get an MP4 file to play on Confluence using the Multimedia macro.  I can upload the file successfully and put it into the macro, but I can't get it to play.  First it wanted me to Activate QuickTime, which I did, and then that plug-in crashed, and now when I click on the box where the video should be I get a big X with the message that says the video is corrupt.  We are in Firefox, and have confluence version 5.5.6.  Any tips would be great.  Thank you!!

Sumit Kumar_fcyt6m · Answer

What can be done to fix it on existing version when upgrade is not a solution ?

I am facing same issues on 5.6.6

Guilherme V. · Answer

Hi Jennifer,

It seems you've just found a bug in your Confluence version as you can see below:

* https://jira.atlassian.com/browse/CONF-34335

This bug was fixed in the 5.7 version. You could update your system in order to fix that 
.

Cheers,

Mallmann · Answer

Hey Jennifer,

Would you be able to test it using another browser so we can reduce the scope of the problem?

Also try to run it again using a private session on your browser, thus we can also make sure that this is not a problem with corrupted browser cache, for example.

Let me know if that makes any difference.

Eduardo