Hi Katie
There is since JIRA 7 no support for for Excel export but you can export CSV format which Excel can open or other software products. There is plugins available to facilitate Excel export. There is also work-arounds to get the old functionality but I would advise against using this.
Please seeĀ https://confluence.atlassian.com/jirasoftwarecloud/working-with-search-results-764478404.html#Workingwithsearchresults-Exportingyoursearchresults
Br, Niclas
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