How do I modify an issue's resolution?

Cody McDonald

I have an issue that was thought to be complete, so it was closed with a resolution of "fixed".  Unfortunately, later we came across another incident of the issue so it needed to be re-opened.  We re-opened the issue and set the status to Open, but the resolution is still "fixed".  I can't find out how to manually modify it.  Being able to automatically reset the resolution when a ticket is re-opened would be a plus, but the base functionality that I am looking for is: at any point in time, with an issue in any status, how do I manually update an issue's resolution?

Elisa [Atlassian]

Hi Cody, 

To have resolution automatically set when re-opening an issue, you could add a post-function on that transition on the workflow that sets this field to the value you wish. 

Steps:

1. Edit the workflow.
2. Visit the status Open
3. On the Open transition, add a post-function: 'The Resolution of the issue will be (set to... / cleaned)'

Another option would be to make this field always required and allow users to set them up. To do so, all you need to do is:

1. Edit the workflow.
2. Visit all the statuses where an issue could be Resolved/Closed.
3. On Resolved/Closed transition, remove the post-function 'The Resolution of the issue will be set to Done/Fixed.'
4. On Resolved/Closed/Open transitions, add a Validator 'Fields Required' for resolution (you will need JIRA Suite Utilities add-on enabled for this).
5. On Resolved/Closed/Open transitions, click on the gray 'Edit' button
6. On the 'Transition View' select the option 'Resolve Issue Screen'.

This will make a window prompt to users every time they resolve/close/open an issue asking them to fill out resolution.

Please let us know if this helps you. 

Cheers!