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Automatic due date by issue type when creating ticket.

rozuan

Hi,

I need a way to do automatic due date by issue type when creating a ticket. For example, I have an issue type which need to resolve within 3hours. How to set this?

Thank you.

Accepted answers

Tsol

Have a look here. Check Henning's answer.

All comments

T I1

You could use a listener.

https://developer.atlassian.com/display/JIRADEV/Writing+JIRA+Event+Listeners+with+the+atlassian-event+Library

Tsol

Have a look here. Check Henning's answer.

rozuan

Thanks all. I have found the way in atlassian answer also and I do this by using Script Runner.

And the script as below:

mport com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.CustomFieldManager
import com.atlassian.jira.issue.MutableIssue
import com.atlassian.jira.issue.customfields.CustomFieldType
import com.atlassian.jira.issue.fields.CustomField
import java.sql.Timestamp;
 
MutableIssue myIssue = issue
 
Calendar cal = Calendar.getInstance();
// set due date to: current date + 8 days
Timestamp mydueDate = new Timestamp(cal.getTimeInMillis()+ 8*1000*24*60*60);
  
 
myIssue.setDueDate(mydueDate);

Warren McInnes

Hi, Yes this code does work correctly.

How ever is there any way to exclude weekends? Or for instance if the due date falls on a weekend that it gets changed to the very next monday?

Thanks in advance

Kevin Dalton

Would be curious if there is a way to exclude weekends or if it is on a weekend to push it till monday.

A_sx4hly

any luck in identifying that??

Warren McInnes

I think JIRA handles this automatically? I haven't looked into this for quite sometime.

Danison Rarama

Trying to Automatically assign a due date to all created ticket excluding weeks.

I tried this script but giving me an error for the first 3 lines
unable to resolve class com.atlassian.jira.component.componentaccessor

Im using Script runner cloud and just want to make sure all created tickets are automatically set for 5 days not including weekends.

```

import com.atlassian.jira.component.ComponentAccessor
import com.atlassian.jira.ComponentManager
import com.atlassian.jira.issue.MutableIssue
import java.sql.Timestamp;
def customFieldManager = ComponentAccessor.getCustomFieldManager()
def cfTimeline = customFieldManager.getCustomFieldObjectByName("Due Date")
def cfTimelineValue = issue.getCustomFieldValue(cfTimeline).toString()
// Days in the future when the issue is due.
int DueInDays = 5
log.warn ("ASZ Timeline Value: "+ cfTimelineValue )
MutableIssue myIssue = issue;
// Set the number of days.
switch (cfTimelineValue) {
case "1 - Immediately": DueInDays = 1; break;
case "2 - Today": DueInDays = 2; break;
case "3 - Business Week": DueInDays = 5; break;
case "4 - 30 Days": DueInDays = 30; break;
default: DueInDays = 5; break;
}
// Make sure the due date doesn't fall on a weekend.
Date today = new Date();
Calendar MyDueDate = Calendar.getInstance();
MyDueDate.add(Calendar.DATE,DueInDays)
while ([Calendar.SATURDAY, Calendar.SUNDAY].contains(MyDueDate.get(Calendar.DAY_OF_WEEK))) {
MyDueDate.add(Calendar.DATE,1)

```

Casey Maynard

Could someone add some direction as to how I can get my Due Date (or even a custom Due Date field) to Auto-populate from the Release Date value assigned to the Fix Version?

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