Users would like to be able to send emails via a JIRA ticket and have the email thread contained in the comments section. Is there a way to do this?
As per docs, http://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email
That does the basics. For something more advanced/clever, I always reach for the Jira Enhanced Mail Handler plugin (JEMH) first, but you need to have a look at the built-in create and comment stuff before you can move on to the advanced bits.
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