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JIRA NoSuchMethodError while trying to send a notification

Victor Garcia3

Hi,

After updating JIRA to version 5.2.7. We're getting the following error when attempting to send a notification

java.lang.NoSuchMethodError: com.atlassian.jira.mail.IssueMailQueueItem.getTemplateId()

Can you help me please?

Regards

Accepted answers

LucasA

Hi Victor,

Could you confirm if prior the upgrade you have Field Security Plugin in JIRA? After upgrading this error occurs when Field Security Plugin is outdated reflecting on the mail system.

Best regards,
Lucas Timm

All comments

Matheus Fernandes

Hi Victor,

Could you attach the rest of the error, just to be sure? I've seen similar errors where this happens due to the Field Security Plugin. It is possible that the version installed in your server is not compatible with JIRA 5.2.7 - to fix this, simply upgrade the plugin to version 1.4.12_52.

I hope this helps!

LucasA

Hi Victor,

Could you confirm if prior the upgrade you have Field Security Plugin in JIRA? After upgrading this error occurs when Field Security Plugin is outdated reflecting on the mail system.

Best regards,
Lucas Timm

Victor Garcia3

Solved! thanks a lot

Victor Garcia3

Solved! thanks a lot

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