Confluence as Knowledge-System for Call Center?

Question

Does somebody know a Company  using Confluence as Knowledge-System for his Call Center?

The point is not what we wanna do or what we would like. The point is, that some of our internal customers like to know, wether Confluence is used by others as call-center-solution or not ;-)

Arnd R. Walendy · Answer

thnx

Nic Brough -Adaptavist- · Answer

I was going to say that I know of several places using Confluence for call-centre related stuff.  As Giuliano says though, their exact usage may  not be what you need, so it would be better for you to describe what *you* would like from it and see what we can help you with!

Giuliano C. · Answer

You might want to choose one of the options for a Call center:

https://confluence.atlassian.com/doc/confluence-use-cases-283641068.html

However, if you want to implement it for specific purposes, can you let us know a bit more on how you want ot use it?

Cheers,

Giu