Jira issue collector custom feedback message

Question

Hi Team,

I am new to Issue collector, I have managed to customize the feedback message. but some how the customize message only works in IE but when I use FireFox I dont see the CR number.

My customize message is as below:

collector.plugin.template.thanks.recorded=Your request has been raised. Your reference ID is {0}. This window will automatically close in 5 seconds.
collector.plugin.template.thanks.no.permission=Your request has been raised. Your reference ID is {0}. This window will automatically close in 5 seconds.

This give me proper ID number for ex CR-61 in IE while in firefox it just shows {o}

Could you please help ?

Regards

Avinav

Daniel Watania · Answer

It seems that the "collector.plugin.template.thanks.no.permission" property does not take any argument. So, the idea of that template is to give a message to someone who has no permission to view the issue link (non-logged in user), therefore it does not render the issue in {0}. As it can also be seen in the source: if(response.url !==undefined){var linkHtml =""+ response.key +""; successMsg ="

"+ AJS.format(AJS.I18n.getText("collector.plugin.template.thanks.recorded"), linkHtml)+"

";}else{ successMsg ="

"+ AJS.I18n.getText("collector.plugin.template.thanks.no.permission")+"

";} You can see that no.permission has no second parameter to the method. You can remove the {0} parameter from "collector.plugin.template.thanks.no.permission", or if you want the issue to be displayed in the message, give access permission to the customer who raised the ticket (assign Create Issue permission to Anyone (Group))

Avinav Pandya · Answer

Can you please have a look into this issue ?

Regards

Avinav