My crowd application is unable to sync with AD however it sync's well with JIRA. Below is the error message that i get in log files.
I tried increasing the connection timeout setting to 20secs which was earlier 10secs. Could you please advice? Note- crowd version 2.4.0
Below is the error log-
2015-07-29 02:02:57,166 scheduler_Worker-7 INFO [atlassian.crowd.directory.DbCachingRemoteDirectory] failed synchronisation complete in [ 24026ms ]
2015-07-29 02:02:57,188 scheduler_Worker-7 ERROR [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 32771 ].
com.atlassian.crowd.exception.OperationFailedException: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: zs.local:389 [Root exception is java.net.SocketTimeoutException: connect timed out]]
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllGroups(UsnChangedCacheRefresher.java:299)
at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:42)
at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:223)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:621)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:63)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobBean.executeInternal(DirectoryPollerJobBean.java:29)
at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
at org.quartz.core.JobRunShell.run(JobRunShell.java:203)
