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Is there a way to hide the "Create KB Article" button for Service Desk

Damon Morda

Is there a way to hide/disable the "Create KB Article" button in Service Desk? We plan to use a Knowledge Base linking feature, but we have a different workflow for managing the development of wiki pages on the Knowledge Base and would prefer Service Desk Team members don't use that button to do it.

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Alexey_Rjeutski__Polontech_

Please revoke Add page permission for your service desk team members

https://confluence.atlassian.com/display/DOC/Assigning+Space+Permissions

https://confluence.atlassian.com/display/AOD/Connecting+to+a+Knowledge+Base#ConnectingtoaKnowledgeBase-KBCreateCreatingknowledgebasetopicsfromanissue

Damon Morda

I should have clarified, we want them to be able to create pages in the wiki. However, we are not using the "Troubleshooting" or "How-to" article templates. Therefore, the button provides no value at the moment unless we can change the list of templates that's provided in that list. If that's possible, great, if not we were hoping there was a way to remove the button altogether.

Alexey_Rjeutski__Polontech_

If you have integration between confluence and service desk and want to leave to those users permission to create the pages inside the space - the button will be there. There is an option to write a plugin with a custom servlet filter or write some javascript that will hide that button and put that into anouncement. The other option is to modify vm files inside the plugin to remove that button - but please note that it is not supported by atlassian and you will have to perform that operation after each upgrade

Damon Morda

Thanks Alexey. Would you happen to know if it's possible to modify the list of templates available to select from in the "Create KB Article"?

RFLORY

I added some javascript to the announcement banner that seems to have done the trick. <script type="text/javascript"> AJS.toInit(function(){ AJS.$('#sd-create-kb-link').hide(); }); </script>

Fabian A_ Lopez _Community Leader - Argentina_ Flo

Any update on this one? I am facing similar issue as I am using Comala Doc Managemnt to manage the creation of KB articles outside the connected space.

I would like to turn off that feature only for this Project.

If I change permission I am still seeing the button and if I try to create an article I am getting an error.