CSV Issue Import - Comment Name Empty

Nolan Bradley

We are in the process of migrating information from our old tracking system to JIRA. During the CSV import I keep getting errors stating that the user that made the comment is null, and that the currently logged in user will be used.

However when I add an additional field to import this information, I find no way of mapping it to a JIRA field during the CSV import process. Am I missing something or is there no way around these errors?

Example error:

2011-11-01 09:29:57,846 JiraTaskExectionThread-3 WARN nbradley 561x3398x1 1ngx7ei 172.16.100.46 /secure/admin/views/ImporterLogsPage!import.jspa imports.importer.impl.DefaultJiraDataImporter$1Thread http-8080-2,5,main Commenter named null not found. Creating issue with currently logged in user instead

Wojciech Seliga

Hi,

I think you spotted a silly bug in JIRA Importers Plugin - a misleading and unnecessary warning.

Nevertheless, if you select a Comment as your JIRA target (for any CSV column) you should see a hint that the format for such comment "cells" is:

date; user; comment

(if you want to import not merely the comment body, but also the author and the date).

So effectively you will have 3 tokens in one CSV column mapped to JIRA Comment.

Please make sure that your dates follow the right format (you can define it in the initial screen of the import wizard).

Could you let me know which version of JIRA Importers Plugin do you use?

I hope it helps.

Cheers,
Wojtek