issues without workflow

Question

What possible could cause for an issue to be without an workflow, ie, in the issue page, there are no buttons regarding workflow actions, but if you move that issue to another type (ex: issue -> task) and move it back to the original type (ex: task -> issue), everything gets back to normal.

Nic Brough -Adaptavist- · Answer

REST doesn't do anything differently to the UI in the back-end, so it's not that.  You need to be looking at addons, broken workflows or system crashes.

Systems and Infrastructure · Answer

We recently upgraded from 4.4.5 to 6.3 and along with it, added 2 new plugings (Xporter and Xray).

We never had this in the previous JIRA's version.

I will contact the plugins supplier for possible issues regarding workflows, but I don't this is the problem.

Can someone, through REST created this "messed up" issues, let's say, using an IDE integration tool?!

Benito Picarelli · Answer

Hi there,

Nic has brought up a good point. Its important to find out the answer, but its just as important to find out how this happened in the first place. Do you know if someone changed something regarding your workflows or installed a plugin that messed up with workflows? This could be a possible cause.