Hi
Is there anyway to set a due-date from an incoming mail to jira?
Here's the scenario, When an issue is emailed to us via our Pool mail addresses, the issue is created without a due date.
Obviously it comes in via email, so the user is not able to add a due date, is there is any way that we can add a due date?
Currently we have a filter, Which shows all these issues without due-dates and we are manually/bulk adding due-dates. We have looked at the Jira Services and Jira Workflows for a solution, but no success as yet?
In Jira Services, in the properties under the handler.params there is no due-date parameter, thus we can not add a due-dute there. This would be preferable as we have different sectors which require different due-date, for example:
eg1. handler.params: project=FirstGroupUsers,issuetype=3,catchemail=users1@domain.net,createusers=true,DUEDATE=+1,bulk=ignore,auto-reply=ignore
OR
eg2. handler.params: project=SecondGroupUsers,issuetype=3,catchemail=users2@domain.net,createusers=true,DUEDATE=+3,bulk=ignore,auto-reply=ignore
So by being able to add in the due-date before the issue gets created would help alot! Is there a way to create this due-date parameter?
The other method we tried was to implement it in the workflow
We tried to add a post-function(The value of the field Due Date will be increased by 1 unit.) between the transition create and open and still nothing changes?
I hope you see what our requirement is, because if there is no due-date set - the issue does not get worked on? And therefore we require a solution?
Thanks in Advance
