Tempo Planner: Could not find Team Custom Field.

Question

Hi,

I installed Tempo Planner for a trial and I have this message: Could not find Team Custom Field. Please contact a JIRA Administrator. I looked at Custom Fields and, indeed, I cannot find the field Team. Plugins were installed correctly a priori.

Any help is appreciated.

Heiða Dóra Jóns1 · Answer

Hi Igor

Since their can be many reasons why this is not operating correctly it is best if you can please create an issue in our Tempo support system (https://tempoplugin.jira.com/browse/JTS) and attach your JIRA logs (atlassian-jira.log) so we can better investigate this.

Screenshots are helpful.

Thank you, 
Heiða Dóra
Tempo Support

Igor Kosoy · Answer

Hello Heiða,

We have the same problem. No team field. We tried to restart Jira, unfortunately it didn't help. Any other advices ?

Regards,
Igor

Heiða Dóra Jóns1 · Answer

Hi Christophe

I have answered your issue on: https://tempoplugin.jira.com/browse/JTS-1524

Please take a look and follow the instructions to re-install the field.

Best regards,
Heiða Dóra
Tempo Support