Rebuild default workflow for Service Desk?

James vincent3

We installed and use JIRA Service Desk 2.2.0. The default workflow was installed when we set it up. 

 

I have since mangled the workflow by deleting one of the status' and a transition. I'm not very handy woth workflows and sdon't want to mangle things further.

 

Is it possible to revert to the original Service Desk workflow from an existing Service Desk install?

 

 

Shayne _Atlassian_

Hey James,

You should be able to copy the following into a text editor, save it as a .XML file, then upload it as a workflow as described in this documentation:

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE workflow PUBLIC "-//OpenSymphony Group//DTD OSWorkflow 2.8//EN" "http://www.opensymphony.com/osworkflow/workflow_2_8.dtd">
<workflow>
  <meta name="jira.update.author.name">admin</meta>
  <meta name="jira.update.author.key">admin</meta>
  <meta name="sd.workflow.key">sdItSupport</meta>
  <meta name="jira.description"></meta>
  <meta name="jira.updated.date">1383883468586</meta>
  <initial-actions>
    <action id="1" name="Create Issue">
      <meta name="opsbar-sequence">0</meta>
      <meta name="jira.i18n.title">common.forms.create</meta>
      <meta name="jira.description"></meta>
      <meta name="sd.action.key">sdInit</meta>
      <validators>
        <validator name="" type="class">
          <arg name="class.name">com.atlassian.jira.workflow.validator.PermissionValidator</arg>
          <arg name="permission">Create Issue</arg>
        </validator>
      </validators>
      <results>
        <unconditional-result old-status="Finished" status="Open" step="11">
          <post-functions>
            <function type="class">
              <arg name="class.name">com.atlassian.jira.workflow.function.issue.IssueCreateFunction</arg>
            </function>
            <function type="class">
              <arg name="class.name">com.atlassian.jira.workflow.function.event.FireIssueEventFunction</arg>
              <arg name="eventTypeId">1</arg>
            </function>
          </post-functions>
        </unconditional-result>
      </results>
    </action>
  </initial-actions>
  <steps>
    <step id="4" name="sd.workflow.itsupport.step.name.resolved">
      <meta name="sd.step.key">sdResolved</meta>
      <meta name="jira.status.id">10000</meta>
      <actions>
        <action id="861" name="sd.workflow.itsupport.transition.reopen.name" view="fieldscreen">
          <meta name="jira.i18n.submit">sd.workflow.itsupport.transition.reopen.submit</meta>
          <meta name="jira.description"></meta>
          <meta name="jira.i18n.title">sd.workflow.itsupport.transition.reopen.title</meta>
          <meta name="jira.fieldscreen.id">10005</meta>
          <meta name="sd.resolution.clear"></meta>
          <results>
            <unconditional-result old-status="Not Done" status="Done" step="11">
              <post-functions>
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                  <arg name="field.name">resolution</arg>
                </function>
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                  <arg name="full.module.key">com.atlassian.jira.plugin.system.workflowupdateissuestatus-function</arg>
                </function>
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                </function>
                <function type="class">
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                  <arg name="full.module.key">com.atlassian.jira.plugin.system.workflowfireevent-function</arg>
                  <arg name="eventTypeId">13</arg>
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    </step>
    <step id="8" name="sd.workflow.itsupport.step.name.waitsup">
      <meta name="sd.step.key">sdWFSupport</meta>
      <meta name="jira.status.id">10004</meta>
      <actions>
        <action id="801" name="sd.workflow.itsupport.transition.resolved.name" view="fieldscreen">
          <meta name="sd.tour.resolve.step">true</meta>
          <meta name="jira.i18n.submit">sd.workflow.itsupport.transition.resolved.submit</meta>
          <meta name="jira.description"></meta>
          <meta name="jira.i18n.title">sd.workflow.itsupport.transition.resolved.title</meta>
          <meta name="jira.fieldscreen.id">10003</meta>
          <meta name="sd.action.key">sdWFSupportToResolved</meta>
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    </step>
    <step id="10" name="sd.workflow.itsupport.step.name.waitcus">
      <meta name="sd.step.key">sdWFCustomer</meta>
      <meta name="jira.status.id">10002</meta>
      <actions>
        <action id="761" name="sd.workflow.itsupport.transition.resolved.name" view="fieldscreen">
          <meta name="jira.i18n.submit">sd.workflow.itsupport.transition.resolved.submit</meta>
          <meta name="jira.description"></meta>
          <meta name="jira.i18n.title">sd.workflow.itsupport.transition.resolved.title</meta>
          <meta name="jira.fieldscreen.id">10003</meta>
          <meta name="sd.action.key">sdWFCustomerToResolved</meta>
          <results>
            <unconditional-result old-status="Not Done" status="Done" step="4">
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                  <arg name="full.module.key">com.atlassian.jira.plugin.system.workflowupdateissuestatus-function</arg>
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