JIRA Mail handlers Add a comment Test run results are successful but the comment is not made

Question

Hi there,

I'm having trouble with a mail handler in JIRA.

My goal is to automatically create a comment on JIRA issues every time a comment is made in GitHub (that has a JIRA Issue Key).

I've set up the mail handler and the test run works, and it gives me those messages:

Summary:

* 1 messages read from the server
* 1 new comment created
* 1 attachment created

Found 1 messaegs in the pop3 folder.

Adding comment 'TEST' by user 'abc' to issue 'AB-1234'

Creating attachment 'null'

Deleting Message 'TEST email'

The thing is, that it's rather random (does NOT happen more often that it does happen) if the comment is then actually created or not on the JIRA issue. What could be wrong?

Best regards

Kristín

Hangsu Ma · Answer

If your incoming mail server is on POP3, then the moment you click on Test button, emails have been read and removed from your email server. That's why test will be successful, and real run wont catch any new emails.

This is an limitation of the protocol, the retrieve email in POP is read and delete. More details here:

http://en.wikipedia.org/wiki/Post_Office_Protocol#Overview

The solution for this is not use POP, use IMAP instead.

Claudia Galeas · Answer

I'm having the same issue. Did you find a solution?

kristinb · Answer

I've by the way read this page and I didn't find any answers there: https://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email