I am wondering if there is a way to remove the Comment and Assign buttons?
Reason is that I want users to use the workflow for all operations, as with this I can present them with a custom screen that displays the fields that are key to our business.
We have the case where a user may add a comment and then assign (hence 2 emails) or they forget to assign, etc…
By using the workflow, while they can still forget to change/fill out a field, it is less likely as it is in front of them when making any changes to an issue.