Internal and external users

Question

I explain the needs I'm trying to configure :

I have one group of developers (the internal group) that is allowed to browse all the issues.

Then I have several customers. Each customer is composed by several external user. Any external user is allowed to browse the issues belongings to his customer.

How can I implement such a configuration?

Maurizio Dimart · Answer

OK. Final question. The external can select among his security level and the none security level. How can I configure so that the "none" level is not in the list?

Thank you.

Maurizio Dimart · Answer

This is not possible. The risk is that the internal user, allowed to access all the projects and that is in charge to solve the issues, will solve the identical issue t times in case is submitted by t different customers in t different projects.

Rahul Aich [Nagra] · Answer

An external cannot select a wrong security level. An employee of Apple will only see Apple as an option in the drop down, he wont see Orange and Mango in it. So no question of seleting incorrect levels.

For the unassigned problem, i suggest you create a level Internal only and make that a default level, so if someone forgets to enter security level, atmost it only becomes visible to your internal staff.

I am not aware of any other solution other than issue security scheme, so I leave it to others to come up with alternatives.