Create issue from emails

Question

I have followed the advice on the following page:

http://confluence.atlassian.com/display/JIRA044/Creating+Issues+and+Comments+from+Email

And confirmed that it can connect to the IMAP Mailbox but it still doesn't create an Issue from an email.

Not sure what other information you will need. But I have set up the Imap connection and Service.

Richard · Answer

___ Services ______________________________

Instance Count : 5
      Backup Service  : com.atlassian.jira.service.services.export.ExportService
           Service Delay   : 43200000ms
           USE_DEFAULT_DIRECTORY                         : true
      Create Issues - Unallocated                   : com.atlassian.jira.service.services.imap.ImapService
           Service Delay                                 : 60000ms
           port  : 143
           usessl                                        : admin.service.common.handler.uses.ssl.no
           popserver                                     : XXX Helpdesk
           handler.params     : project=TEST, issuetype=1, catchemail=stuart.xxx@xxxx.com, createusers=true, bulk=forward
           forwardEmail                                  : stuart.xxx@xxxxx.com
           handler                                       : admin.service.common.handler.create.issue
      Mail Queue Service                            : com.atlassian.jira.service.services.mail.MailQueueService
           Service Delay                                 : 60000ms
      Service Provider Token Remover                : com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
           Service Delay                                 : 28800000ms
           pluginJobName                                 : Service Provider Token Remover
           repeatInterval                                : 28800000
           initiallyFired                                : true
      com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job : com.atlassian.sal.jira.scheduling.JiraPluginSchedulerService
           Service Delay                                 : 60000ms
           pluginJobName                                 : com.atlassian.jira.plugin.ext.bamboo.service.PlanStatusUpdateServiceImpl:job
           repeatInterval                                : 60000
           initiallyFired                                : true

Richard · Answer

Thanks for the quick reply below is the Log file. Can't find any entries for errors but this the Services and Listeners section.

___ Listeners _____________________________

Instance Count                                : 4

Mail Listener                                 : com.atlassian.jira.event.listeners.mail.MailListener
     Issue Assignment Listener                     : com.atlassian.jira.event.listeners.history.IssueAssignHistoryListener
     Issue Index Listener                          : com.atlassian.jira.event.listeners.search.IssueIndexListener
     Debug Mail                                    : com.atlassian.jira.event.listeners.mail.DebugMailListener

The mail account is over Imap, and the connection test works, but the mail remains in the account and is "unread"

Nic Brough -Adaptavist- · Answer

Yes, that's the right place.  If it's not connecting to your mailbox, or it's struggling to parse the data in the mail box, that file will contain errors (search it for the word "mail").  If there's absolutely nothing, then it's not connecting to the mail box at all, so check the server settings and that the service really is trying to connect.

Post the settings here, in plain text (xxx over the server names and passwords of course), if you want us to have a look!