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How to use Confluence Share button to send e-mail with sender's reply-to email

David Yu

I'm using Confluence 3.5 and have tried using the Share button. When it sends the mail, users will receive a copy but the REPLY-TO field maps to a fixed value. I use noreply@example.com.

I can't seem to find a way to get the REPLY-TO field to actually use the name of the person doing the sharing.

The documentation states I can use the variable ${email} but that value is not interpreted.

Is this basic use case not supported or am I doing something wrong?

Thanks!

Accepted answers

Matin Schiemann

Hi again Peter,

see https://jira.atlassian.com/browse/CONF-27235#comment-416004 - it was my mistake. The behaviour has been changed, and i ran into old improvement requests which let me think that it was an unresolved problem. Confluence does use the users address as reply-to in a share:

Received: from kbbvm-confluence (10.10.10.91) by KBBVM-KBBCAS01.kbb.intern
 (10.10.10.32) with Microsoft SMTP Server id 14.2.283.3; Wed, 14 Nov 2012
 08:27:36 +0100
Date: Wed, 14 Nov 2012 08:27:04 +0100
From: "Schiemann, Matin (KBB-Wiki)" &lt;kbb-wiki@kbb.eu&gt;
Reply-To: &lt;Matin.Schiemann@kbb.eu&gt;
To: &lt;registrations@kbb.eu&gt;

Regards

Matin

All comments

Matin Schiemann

Hi David,

i just created https://jira.atlassian.com/browse/CONF-27235 please vote!

Best

Matin Schiemann

PeterKoczan

Hi,

There are and were several feature/improvement requests on this topic, however I see a small chance that this will be implemented in such way. The concept of a collaboration wiki is to share information/feedbacks within the wiki (not via email), so I believe the main reason why most of such feature requests are marked as "Won't Fix" is this.

To implement something similar, but in a different way, you can find the improvement request here: https://jira.atlassian.com/browse/CONF-5002

Other related requests:

https://jira.atlassian.com/browse/CONF-24971

https://jira.atlassian.com/browse/CONF-23372

https://jira.atlassian.com/browse/CONF-7071

https://jira.atlassian.com/browse/CONF-22637

You may alter email templates though that would allow you to make modifications: https://confluence.atlassian.com/display/DOC/Customising+the+eMail+Templates

This could get you closer to what you want to achieve.

Regards,

Peter

Matin Schiemann

Good morning Peter,

and thanks for your swift answer. Not all of the cases you mention target my concern though. I ask for a tiny change, it's just the "share page" i am talking about, which should use the user's email as reply-to. because no user understands that he can not at all react to this email, and there will always be shares which carry relevant information in the note. I understand that there are other thoughts which target notifications, comments, email to pages, and i appreciate them. But this one is a matter of usability and acceptance in an environment with non-IT confluence users, who already have to accept a more abstract way of information and a cultural change when working with wiki software. What happens in the moment is that users learn that they have to overwrite the senders address in wiki-mails when replying to a share. And they learn it from the non-delivery report and a call at it-support.

John Masson reacted to https://jira.atlassian.com/browse/CONF-27235 , and what he says now is "As we discussed in <del>CONF-10543</del>, if you use the Share button to share a page, the from and reply-to will be set as yourself" which puzzles me a bti, because it does not. I'll check with him and see...

Kind Regards,

Matin

Matin Schiemann

Hi again Peter,

Received: from kbbvm-confluence (10.10.10.91) by KBBVM-KBBCAS01.kbb.intern
 (10.10.10.32) with Microsoft SMTP Server id 14.2.283.3; Wed, 14 Nov 2012
 08:27:36 +0100
Date: Wed, 14 Nov 2012 08:27:04 +0100
From: "Schiemann, Matin (KBB-Wiki)" &lt;kbb-wiki@kbb.eu&gt;
Reply-To: &lt;Matin.Schiemann@kbb.eu&gt;
To: &lt;registrations@kbb.eu&gt;

Regards

Matin

David Yu

Indeed it does. I made a visual mistake by onnly scanning at the FROM: header, and not the REPLY-TO:.