Atlassian JIRA service won't start after update

Question

Hi,

After updating JIRA from v. 6.4.11 to JIRA Core v. 7.0.0 on Windows Server, the service won't start.

Here is the error I get:

image2015-10-29 14:51:2.png

After investigating further, I found that in regedit.exe the "ImagePath" of the registry is set to "C:\Program Files\Atlassian\JIRA\bin	omcat7.exe" //RS//############

So I looked the folder up and couldn't find tomcat7.exe, but saw tomcat8.exe - Which I tried changing the registry to. After changing the registry I got the following error:

image2015-10-29 14:54:12.png

Fortunately this happened on the test environment, but I'm having a hard time seeing how we should update our production environment with this kind of error. I have not had any trouble updating on this test environment before - Did an update from 6.2.4 to 6.4.11 a month ago.

Environment is:

* Windows Server 2012 R2
* Microsoft SQL Server 2012

Update was done with the Windows installer.

Any help is appreciated.

Best regards,

Frederik B. Kristiansen

image2015-10-29 14:51:2.png

image2015-10-29 14:54:12.png

Rodrigo Rosa · Accepted Answer

Hello Frederik,

I believe you'll be able to workaround that with the following instructions: https://confluence.atlassian.com/display/JIRAKB/JIRA+5.2+Service+cannot+be+started+with+a+Error+2%3A+The+system+cannot+find+the+file+specified.

Please let me know how it goes.