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Error in JIRA 5 when creating messages via Email

Richard

Since upgrading to Jira 5, I cannot create Issues via email - I get the following message when I do a test in the configuration:

Cannot instantiate message handler

'com.atlassian.jira.plugins.mail.handlers.CreateOrCommentHandler. This service will not work until this problem is fixed.

Any ideas? I was on Jira 4.5 before.

Accepted answers

Michael Andreacchio

I've just seen this in a case from a behind the firewall customer, they:

Turned on plugin safe mode
Disabled the System mail plugin, and then reinabled it
Went to create/test the handlers and it worked
Then turned off safe mode, and it still continued to work.

We are looking into as to what may have caused this.

Cheers.

All comments

unknown

How did you update your configuration? Mail handlers have changed significantly in 5.0. If you tried to migrate then the old way will not work. Perhaps easiest is to remove and recreate mail handlers...

Richard

No its my own installation.

Richard

I have tried re-creating both the Mail Handler and the Mail server entry but the problem still persists.

unknown

worksforme (standalone). Are you 'ondemand' by any chance?

Ernie Hershey1

I'm seeing the same error on pre-existing and newly created handlers in my ondemand account. Did support for this handler maybe break in jira 5 ondemand?

unknown

Ondemand is a different bucket of spuds. See http://confluence.atlassian.com/display/AOD/Restricted+Functions+in+Atlassian+OnDemand

Ernie Hershey1

This only recently stopped working though. I know external mail servers are restricted, which we're not using. I do see that "Configure services or mail handlers" is restricted, which I assume is new.

Michael Andreacchio

I've just seen this in a case from a behind the firewall customer, they:

Turned on plugin safe mode
Disabled the System mail plugin, and then reinabled it
Went to create/test the handlers and it worked
Then turned off safe mode, and it still continued to work.

We are looking into as to what may have caused this.

Cheers.

Richard

Thanks - this fixed the error for me!

Michael Andreacchio

Thanks, the followig bug has been logged for this problem: https://jira.atlassian.com/browse/JRA-27345

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