This question is in reference to Atlassian Documentation: Atlassian Support Offerings
Do you have add-ons Knowledge base that can be integrated with Jire or Separate application?
People tend to use Confluence as a knowledge base alongside JIRA, as the integration is quite handy. If you use JIRA Service Desk, there's a lot more power to it as well - your users will be offered self-help Confluence articles as they start to enter questions/requests.
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