Page exists, but multiexcerpt not found from a page with a lot of multiexcerpts

Question

Environment: Tested with confluence 4.1.9 / multiexcerpt 4.3 and confluence 5.4 / multiexcerpt 4.9.1 Description: We have a page in confluence with a lot of helptexts for referencing them in several page by using a template. Each helptext has a multiexcerpt frame around it. So we have the ability to change a helptext at a central point and all referencing pages (multiexcerpt include) get the update automaticly. Our problem is that we get the following error message when using the multiexcerpt include macro and referencing some of the multiexcerpts from the helptext page: " Excerpt not found The page: was found, however the excerpt named: was not found. Please check/update the excerpt name." The page with the helptexts has over 50 exerpts and think, that the problem has to do with this amount. Tests: * Changing the name of the multiexcerpt has no effect(x) * Creating a page with less multiexcerpts is working(!) (I tried to write a Issue direcly in Artemis-JIRA but i got the answert "Reporter required"!!)

Guilherme Nedel · Answer

Hello André, this looks like an specific issue from the add on, when you did seek support was it pursued trough the email from Artemis support portal? In case you continue to have difficulties, you may file a request within our Atlassian support, as such we can follow up in the thread until support is reached.