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Duplicate Emails getting sent out - very frustrating

Emad Ibrahim1

We are getting hammered with duplicate emails. If someone changes anything in a ticket e.g. status, comment, etc.. I receive 6+ emails tell me joe change status from x to y.... That is the same exact email sent 6+ times... Very frustrating...

This is happening with other members of the team as well...

It was working fine and all of a sudden it just started sending duplicate emails - nothing changed to trigger that. very strange!!!

Accepted answers

Emad Ibrahim1

It's not doing it anymore... Not sure what happened but it stopped.

All comments

Dieter

Did you already check if you have different users with the same mail address? This causes sending duplicate mails.

Sam Kenny1

Also, check your Notifications and whether the notifications are being sent to multiple groups and the same people are in these groups.

Dieter

Yes, I forgot that and also watch out for users having email addresses that actually are distribution lists in your mailing system

Raymond Yuan

http://okhaoba.b3log.org/articles/2013/01/11/1357884958935.html

Raymond Yuan

http://okhaoba.b3log.org/articles/2013/01/11/1357884958935.html

Emad Ibrahim1

It's not doing it anymore... Not sure what happened but it stopped.

Raymond Yuan

This issue related with the response time of smtp server you configured.

If the response time is less than the timeout value of the smtp configuration, that will be OK.

But if the response time greater than the timeout value then this issue might reproduing.

So I think the timeout value should be changed to larger.

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