Import Problem

Question

Hello,

we are trying to import a backup from a JIRA V4.4.1#660-r161644 .

So we followed the steps, we generated the zip backup, and uploaded it to the WebDAV storage.

The archive appears in the selection list, but when I click the next button, it sais :

Errors

* This archive doesn't contains any valid JIRA Export file

The zip files contains 2 xml, named 'activeobjects.xml' and 'entities.xml'.

What did I do wrong ?

Regards,

Ben

Uy Hoang · Answer

I got this error too because I also archived the folder that the backup XML files were in. When I zipped the files at the root level, without the folder, it worked.

AlaA · Answer

Hey Dean,

Perhaps you would like to check the start of the exported file from your source instance, maybe you can create a new backup and check the import operation again.

Cheers,