Can resolution time gadget subtract the time issues was in "Awaiting customer response" state?

Question

Resolution time - This is effectively average time over all issues
resolved - date of creation. Is there a way ( adding a piece of code in its
source code) to eliminate the time when the issue was in "Awaiting Customer
Response" time?

Rebecca Haviv_7o1rmx · Answer

Is there a solution for this? I need it as well.

DionP · Answer

I need this as well, as it's not giving me an accurate time.