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Error Message: Your account is not yet available in this OnDemand instance

Cathy Knights

Good afternoon all,

One of our developers, after not using our OnDemand JIRA instance for just under a month, has tried to login again and gets the following error message:

'Your account is not yet available in this OnDemand instance'

I have tried resetting his password. Even logged out and logged back in under my user name to see if it affected all users or just his one; I was able to log back in to my account without issues.

I tried Google searching and I can't find anything relevant, nor is there anything on Atlassian's Answer section.

Help?

Accepted answers

Jeison

I'd strongly recommend you guys to raise a support ticket at support.atlassian.com, so that Atlassian engineers can help you further with it.

Cheers.

All comments

Jeison

Hi Cathy,

Make sure you have granted access to this user on the "application access" section of your instance. User Management > Default Application Access.

Hope it helps

Robert Klenka

Having the same problem, JIRA application access is checked off in User Managment but no one else can log in, everyone gets the "Your account is not yet available in this OnDemand instance"

Jeison

I'd strongly recommend you guys to raise a support ticket at support.atlassian.com, so that Atlassian engineers can help you further with it.

Cheers.

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