This question is in reference to Atlassian Documentation: Receiving requests by email I am having issues with request type. can any one call me on My requirement is, If someone sends an email to my and it can be create a ticket on my JIRA server and at the same time the sender can get notification , like the ticket has been created. Appreciate if anyone help on this task. I am very new to Jira. Thanks in advance. Regards, Harish Kallem

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I am having issues with request type. can any one call me on <removed>

IT Support_duz71k

This question is in reference to Atlassian Documentation: Receiving requests by email

I am having issues with request type. can any one call me on <removed>

My requirement is,

If someone sends an email to my <removed> and it can be create a ticket on my JIRA server and at the same time the sender can get notification , like the ticket has been created.

Appreciate if anyone help on this task.

I am very new to Jira.

Thanks in advance.

Regards,

Harish Kallem

Accepted answers

Nic Brough -Adaptavist-

This is not how a forum works. You ask questions to be discussed in public, not for us to contact you privately.

Anyway. Yes, what you need to do is set up a connection to your inbox, then a "handler" to tell JIRA what to do with incoming email. Then you configure the target project to send a "notification" out to the "reporter" (and anyone else who needs it). Start at https://confluence.atlassian.com/adminjiraserver071/creating-issues-and-comments-from-email-802592933.html

All comments

Nic Brough -Adaptavist-

This is not how a forum works. You ask questions to be discussed in public, not for us to contact you privately.

IT Support_duz71k

Hi Nic,

Thanks for the information and finally i did it successfully and i have one more question.

When someone sends an email to support, it is creating a ticket in JIRA server - Working fine
User is not receiving any confirmation email - Need to solve this
When i am replying/commenting on that ticket the user is getting confirmation/update mail - Working fine

I need only 2nd point to be done. can you please provide me the assistance or give me your contact number.

Thanks in advance.

Regards,

Harish Kallem

Nic Brough -Adaptavist-

You haven't set the reporter to get "issue created"

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