Ticket From Email - Email disappear from email box

vincent beudez

hi,

I have an email address for the helpdesk, when i send emails there, it automatically creates tickets. It works, tickets are created and are in the good project.
But when the ticket is created, the email disappear from the emailbox.

In the email configuration, i don't see anything about this, and it's a problem because we need to have the tickets also in the emailbox.

project=JRA, issuetype=1, catchemail= helpdesk [at] externis [dot] com, notifyusers=false, createusers=true

Thanks,

Vincent

Nic Brough -Adaptavist-

Um, if you don't delete the incoming emails, Jira will create a new issue every time the email scan runs.

Thinking about it, there's not really any other way to do it - the only approach that would work is to have something on an email in the POP/IMAP server that's a flag to say "Jira has processed this already" and that means configuration (and maybe coding?) on the server side, outside Jira, plus code in Jira to set the flag on the emails.

It's far more simple to delete the emails.