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Jira Service Desk knowledge articles license

FastRezult

It's not clear if JIRA Service Desk includes knowledge articles in its license or I have to buy a separate confluence licence?

Accepted answers

Nic Brough -Adaptavist-

The "knowledge base" functions in JIRA Service Desk are basically a link to some functions in Confluence, so yes, you need Confluence to be able to use them, and that means getting a Confluence install and licence.

Although, you could keep the numbers low if you use "anonymous" read-only access to the Knowledge Base space(s) and only licence your service desk agents with edit/updates.

All comments

Simon Kegel //SEIBERT/MEDIA

Hey Basem,

you don't need confluence licenses to read knowledge base articles from the service desk.
The linked article is opened in a pop-up and it's no real access to the system.

So the user must be servicedesk customer but nothing else.

except users which want to edit confluence pages or read it in conf itself. then they need a license

BR
Simon

Nic Brough -Adaptavist-

Although, you could keep the numbers low if you use "anonymous" read-only access to the Knowledge Base space(s) and only licence your service desk agents with edit/updates.

FastRezult

Thanks Simon Kegel //SEIBERT/MEDIA and Nic Brough for your reply.

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