Refreshed Prod JIRA Data into Test JIRA and now I am not able to login as Adminstrator

Question

Gang

I followed below document and performed Test JIRA refresh with PROD JIRA . Post completion i am able to login as normal user but lost Admin authentication.

Also from the below document it doesnt say anything about Crowd Files. Do i have to replace any CROWD related files post migration ? we have CROWD enabled .

I am attaching the error message.

Cheers

Sandeep

Sandeep Nagaraja · Answer

Hello Satya

I followed the below document. I did not change anything in Crowd as the document did not say anything about Crowd configuration.

All the steps are same , instead of DB restore i did XML restore. I did not do any changes to crowd, because i have other app's like Fisheye / Confluence / Bamboo using the same crowd. Just for JIRA if i change Crowd configurations then those app's might be affected.

https://confluence.atlassian.com/display/JIRA/Establishing+Staging+Server+Environments+for+JIRA

Cheers

Sandeep

Satyendra Narwane · Answer

Can you please specify the procedure that you followed for test Jira i.e you have taken XML backup or database backup. Have you created a new Test crowd if so you can take over the Administrator access of existing user.

Sandeep Nagaraja · Answer

Hello Satya

We have both versions identical , no changes. While we copy the files and folders from production , there is no mention about the Crowd Integration. The integration still points out to Crowd Production and not the test.

I just updated Crowd.properties file to point to Test , but still the issue persists.

Cheers

Sandeep