Customer Visibility of Projects

Question

I need to know if there is a way to limit the visibility of projects that are not specific to a certain customer when we have our customers logging in to see their projects. If it makes more sense, when we give our customers a log in to send us issues will they be able to see/access the projects of other customers that are on there or is there a way to limit their access and visibility. thanks

Radu Dumitriu · Answer

My tool to ensure this is this one:  https://marketplace.atlassian.com/plugins/com.keplerrominfo.jira.plugins.rightsdna

It can show permissions globally or per issue base.

Immanuel Siagian · Answer

Hi Laura,

The best method to do this would be to apply the Issue Level Security.

https://confluence.atlassian.com/display/JIRA051/Configuring+Issue-level+Security

As mentioned on the documentation, "Issue security levels allow you to control who can see individual issues within a project".

In your scenario, I would configure that project to be viewable for reporter, assignee, and jira-administrators only.

If you configure the Issue Level security to be viewable to only the above users, it will guarantee that other customers will not be able to view other tickets that does not belong to them.

You also might want to configure the Browse Project Permission (under permission scheme) for only certain groups to see.

Hope this is what you're looking for