SLA Service Desk run when it should be stopped

Anil Vayaal

Why SLA remains running after reaching the status=Closed (this is SLA stop criteria) ?

It seem happens when the status changed directly to Closed (skipping 'Resolved')

Simon Kegel //SEIBERT/MEDIA

The standard SLA ending criteria is when you set a resolution (in status "resolved).

So if you change your post function in "closed" and update the issue field resolution with a value != null it should work.

Greets
Simon