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Fields displayed on create form changes by itself

Pete P

Jira... I have my create form configured and when I create a new issue it sometimes loads to a different form completely! I am not sure what is causing this behavior.

Here is the form I want to be using which is configured properly and works sometimes.

Form A.PNG

Other times a standard looking create form shows up instead... my custom fields and tabs are missing...

Form B.PNG

It appears to be completely random and I don't know what is causing this.

While other times I get what looks like a mini version of the form...

Form C.PNG

Form A.PNG

Form C.PNG

Form B.PNG

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unknown

What URL or buttons are you pressing to create the issue? They don't seem random to me.

1st screenshot seems to be opened to the "Create Issue" URL in a browser supplied with information http://petejira.com/secure/CreateIssue.jspa?pid=10000&issuetype=10000

2nd screenshot seems to be pressing the "Create" issue button on the JIRA site itself.

3rd screenshot seems to be opened by opening the link http://petejira.com/secure/CreateIssue!default.jspa

I use all these 3 ways to create an issue above depending on where I put them.

Pete P

Gabrielle, I don't understand. I am using the "Create" issue button on the JIRA site itself in all 3 instances of those screen shots. Why would a different form be displayed?

Pete P

The URL that is displayed for all 3 is https://petejira.net/issues/?jql=

unknown

Where in your JIRA Instance are you pressing the "Create" issue button? Are you in your Dashboard? Are you in the System Admin screen? Are you in a project overview page? JIRA will determine what page will be presented to you depending on where you currently are. Try and experiment with that?

Pete P

For some reason when I create an issue from the Project Issue screen the mini form is displayed!

Form D.PNG

Okay... I see what is happening...

The settings in "Configure Fields" don't seem to be sticking and that is why I get a random form pop up. Even with the mini form I have the option to "Configure Fields". I don't see why this is even an option for non-admin users.

Form E.PNG

Form D.PNG

Form E.PNG

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