Java Exception seen when setting up Jira which prevents the Database being setup during installation

Question

hello

I am seeing the following exception when setting up my Jira installation

HTTP Status 404 - Could not execute action [SetupDatabase]:Could not initialize class com.atlassian.jira.servlet.JiraCaptchaServiceImpl java.lang.NoClassDefFoundError: Could not initialize class com.atlassian.jira.servlet.JiraCaptchaServiceImpl .........

I am installing Jira on ubuntu and am using apache tomcat and mysql. i am also using the WAR version.

Any help is greatly appreciated

Christian Linn · Answer

Hello,

we have the same error after a fresh install.

We use a openSuse 12.1 VM and installed 5.0.6 from the .bin-file with no special configuration. I created a database/user using this guide: https://confluence.atlassian.com/display/JIRA050/Setting+Up+a+MySQL+Database+on+Linux+for+JIRA

After the first step on the jira site (with successful testing of the db-connection) the error appears.

I tried to install 5.0.5 but the same problem. Actually we don't know what to do. Can anybody help us here?

Greetings, Christian

Nic Brough -Adaptavist- · Answer

Thre's something wrong with the classpath you're passing into your Tomcat (also, check the version is compatible)