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Restricting users from adding large Distribution List to the Watchers Column in Jira

Kumar Ramachand

We had an issue when a developer accidentally entered a very large Distribution List into the watcher field of a Jira ticket. This caused Jira to crash.

We would like to find a way to prevent users from entering a distribution list or limit only 20 emails in the watcher per issue.

How do we go about limiting what gets entered within the watcher field?

Accepted answers

Dieter

One can prevent such "accidents" by providing another implementation of NotificationSchemeManager. This implementation could inherit from the default implementation and just overwrite getRecipients. If this set of recipients is larger than a predefined limit, mails are not sent or only a certain number of emails are sent. You might also send an alert email to the admins to indicate that obviously somewhere something is misconfigured.

All comments

Kumar Ramachand

We use Jira v4.4#649-r158309

Renjith Pillai

Still you have a problem as you mentioned, if it is a distribution list which is internally having too many users Jira will not even know about this. For jira it is just a single email id.

I know I haven't answered your question.

JamieA

Yeah, as Renjith says, only users can be watchers, not DLs. Do you mean something other than watchers, eg you put a large group like jira-users in a group field that was used in a notification scheme?

Dieter

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