E-mails from JIRA not coming through

Question

Hi!

E-mail notifications from our JIRA instance worked fine until this week.

Now we get the included error message when trying.

Any help is appreciated.

Thanks!

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: useEhlo true, useAuth true
DEBUG SMTP: trying to connect to host "smtp.office365.com", port 587, isSSL false
220 AM4PR0101CA0002.outlook.office365.com Microsoft ESMTP MAIL Service ready at Wed, 26 Oct 2016 08:42:09 +0000
DEBUG SMTP: connected to host "smtp.office365.com", port: 587

EHLO DVC-SW-WIKI-001.laboremus.local
250-AM4PR0101CA0002.outlook.office365.com Hello [195.159.169.138]
250-SIZE 157286400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-STARTTLS
250-8BITMIME
250-BINARYMIME
250 CHUNKING
DEBUG SMTP: Found extension "SIZE", arg "157286400"
DEBUG SMTP: Found extension "PIPELINING", arg ""
DEBUG SMTP: Found extension "DSN", arg ""
DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
DEBUG SMTP: Found extension "STARTTLS", arg ""
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "BINARYMIME", arg ""
DEBUG SMTP: Found extension "CHUNKING", arg ""
STARTTLS
220 2.0.0 SMTP server ready
EHLO DVC-SW-WIKI-001.laboremus.local
250-AM4PR0101CA0002.outlook.office365.com Hello [195.159.169.138]
250-SIZE 157286400
250-PIPELINING
250-DSN
250-ENHANCEDSTATUSCODES
250-AUTH LOGIN
250-8BITMIME
250-BINARYMIME
250 CHUNKING
DEBUG SMTP: Found extension "SIZE", arg "157286400"
DEBUG SMTP: Found extension "PIPELINING", arg ""
DEBUG SMTP: Found extension "DSN", arg ""
DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""
DEBUG SMTP: Found extension "AUTH", arg "LOGIN"
DEBUG SMTP: Found extension "8BITMIME", arg ""
DEBUG SMTP: Found extension "BINARYMIME", arg ""
DEBUG SMTP: Found extension "CHUNKING", arg ""
DEBUG SMTP: Attempt to authenticate
DEBUG SMTP: check mechanisms: LOGIN PLAIN DIGEST-MD5 NTLM 
DEBUG SMTP: AUTH LOGIN command trace suppressed
DEBUG SMTP: AUTH LOGIN failed

Nic Brough -Adaptavist- · Answer

The email server no longer accepts the credentials your JIRA email account is using.

The usual culprit is that someone changed the password on the email server, or the password expired, but it might also be that the account has been locked out or shut down for other reasons.  You need to fix the email server side, JIRA is fine.

Tibor Hegyi [META-INF] · Answer

It looks like the credential details (e.g. password) has been changed on the SMTP account.

Please reestablishe the SMTP connections in JIRA with the correct credentials.