What's the best way to make issues belonging to a customer only visible that customer within one project?

Question

Hi,

I'm looking to the best way to configure one project in JIRA to only show issues that belong to a customer to that customer and not the other customers within the same project.

As far as I could see, this doesn't seem to be possible with normal permission configuration and has to be set with issue security levels. If this is correct, then how do I set it up to get this working correctly?

Thanks,

Fernando

fmeira · Answer

Yep that's the way to go.
I have now configured it in that way and it seems to be working just fine.
I would like to accept this as the correct answer, can you move/copy it to a separate answer?
Thanks for the help!

Nic Brough -Adaptavist- · Answer

Ok, I misunderstood.  Reporter browse will work if B and C are both *users* (not groups of users), and if you are raising issues for them, you set the reporter to B or C as appropriate.

If B and C are groups of users, OR you don't feel like messing with the reporter, then I'd definitely use the issue security - you can have a 1:1 scheme where you would define security levels:
A - group A can see it, plus your internal users
B - group B can see it, plus your internal users
C - group C can see it, plus your internal users
None - everyone can see it.

I'd also consider having a "copy in" field.  If you make it a multi-user select list, then you can have your internal staff add other users to it, and if you name it in your security level too, it can be handy

fmeira · Answer

B and C should *not* see each others issues.
but not only users from B or C will create issues. We will create issues as well on their behalf, which using the "reporter browse" permission would not show for them... unless we would always change the reporter user.. but that sounds like a lot of work..