JIRA and service desk access

Question

i have one service desk project as IT helpdesk, all the users have access on that service desk, and i have one custom field i created so the users can CC other users on the issue as you can see in the pic, and to let them see the users list i should give them access to browse the JIRA helpdesk project and i gave them that.

now i want to create another JIRA project for our CRM department, they will use it to follow up with the customers and check customer satisfaction, and this users will be using JIRA, but i dont want them to have access on the helpdesk JIRA project. what i can do with that??

Pavel Zubov · Answer

Hi, Amjad!

You can try Customer Case for JIRA Cloud add-on. It allows you to have separate feedback forums with the configured access restrictions for different user groups. In such a way you can regulate visibility of each forum for different users.

Moreover, users and visitors will be able to see only issues from JIRA projects enabled as helpdesk forums.
Hope that it will meet all your requirements.

Nitram · Answer

Hi,

Check this link for solution https://answers.atlassian.com/questions/113085/how-to-give-access-to-just-one-project

Using this you can restrict, I am considering that your project for CRM is another JIRA Project and not a JIRA Service Desk project, If your project which you are going to create is JIRA Service Desk Project then you might need to look for this link https://answers.atlassian.com/questions/225779/jira-service-desk-separation

Hope this helps!