Dedicated user "jira" is not created

Question

I have installed jira 4.4.5 in redhat with root privileges and it is successfully installed.

But when i started the service using sh start-jira.sh , its throwing below error. kindly help me it is very urjent.

To run JIRA in the foreground, start the server with start-jira.sh -fg

Server startup logs are located in /usr/apps/jira/install/bin/logs/catalina.out
executing using dedicated user: jira
/sbin/runuser: user jira does not exist

then I tried to change the permission to "jira" by running below command but its thrown another error as below

>chown -R jira: /usr/apps/jira

chown: `jira:': cannot get the login group of a numeric UID

Eagarly looking forward your valuable response.

Venu

Christian Kaufmann · Answer

I get the same message if I install JIRA Software 7 as a service and run: $ sudo su jira $ ./start-jira.sh If you installed JIRA as a service you start it with: $ sudo /etc/init.d/jira start $ sudo /etc/init.d/jira stop The start-jira.sh and stop-jira.sh won't work.

Jobin Kuruvilla [Adaptavist] · Answer

Does the "jira" user even exist? Try starting using startup.sh and see what happens.

./startup.sh