JIRA use Crowd Login Invalid

Jiannan Tang

Hi:

I create a direction use Delegated Authentication Directory.

But sometime login error, is somethin wrong with LDAP Server.

Other Systems login use the same LDAP server are successful.

JIRA log:

login : 'tangjn1' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie

Crowd Log:

2013-01-10 21:55:08,684 http-8095-4 ERROR [crowd.manager.application.ApplicationServiceGeneric] Directory 'JIRA_LDAP' is not functional during authentication of 'tangjn'. Skipped.

2013-01-10 21:55:08,687 http-8095-4 ERROR [console.action.application.ViewApplication] org.springframework.ldap.CommunicationException: 10.125.3.6:389; nested exception is javax.naming.CommunicationException: 10.125.3.6:389 [Root exception is java.net.ConnectException: Connection timed out]

com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.CommunicationException: 10.125.3.6:389; nested exception is javax.naming.CommunicationException: 10.125.3.6:389 [Root exception is java.net.ConnectException: Connection timed out]

at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntitiesWithRequestControls(SpringLDAPConnector.java:407)

at com.atlassian.crowd.directory.SpringLDAPConnector.searchEntities(SpringLDAPConnector.java:375)

at com.atlassian.crowd.directory.SpringLDAPConnector.searchUserObjects(SpringLDAPConnector.java:565)

at com.atlassian.crowd.directory.SpringLDAPConnector.findUserWithAttributesByName(SpringLDAPConnector.java:531)

at com.atlassian.crowd.directory.SpringLDAPConnector.findUserByName(SpringLDAPConnector.java:518)

at com.atlassian.crowd.directory.SpringLDAPConnector.authenticate(SpringLDAPConnector.java:952)

at com.atlassian.crowd.directory.DelegatedAuthenticationDirectory.authenticate(DelegatedAuthenticationDirectory.java:167)

at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.authenticateUser(DirectoryManagerGeneric.java:279)

at sun.reflect.GeneratedMethodAccessor364.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:319)

at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)

at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)

at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)

at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)

at $Proxy10.authenticateUser(Unknown Source)

at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.authenticateUser(ApplicationServiceGeneric.java:121)

at sun.reflect.GeneratedMethodAccessor349.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:319)

at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:183)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150)

at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)

at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:110)

at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172)

at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:202)

at $Proxy11.authenticateUser(Unknown Source)

at com.atlassian.crowd.manager.application.CachingApplicationService.authenticateUser(CachingApplicationService.java:60)

at sun.reflect.GeneratedMethodAccessor349.invoke(Unknown Source)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

at java.lang.reflect.Method.invoke(Method.java:597)

Septa Cahyadiputra

Hi Jiannan,

Judging from the provided stack trace, it seems that the cause of the issue is due to connection timed out when Crowd is trying to connect to your LDAP server to authenticate the user. In order to troubleshoot this issue, you could start by increasing the timed out configuration on Crowd directory side and see if the condition improve.

If it is not improve, you might want to check if there are any DNS or network issue that might cause Crowd unable to access your LDAP server easily. In some cases, the root cause of such issue could be due to network or communication issue between Crowd and the LDAP server.

Hope it helps.

Cheers,
Septa Cahyadiputra