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Cannot create directory: /comments

Helma Maassen

In our JIRA DC installation we get the following errors:

"Error activating indexing with path 'null'" ... Cannot create directory: /comments, but I also saw errors about the /issues directory.
"Indexing is turned on, but index path [null] invalid - disabling indexing"
"File path not set - not indexing"

It seems that the index path is not set correctly, although the JIRA HOME IS set correctly:
"The jira.home directory '....../home_jira' is validated and locked for exclusive use by this instance"

Because of the lucene indexes that will be stored in the "caches" directory, we decided to create a local filesystem and link that into the home directory of the JIRA user.

like this:
...../home_jira/caches --> /local-jira/caches

Can somebody shed some light on how to fix this?

Best Regards,

Helma.

Accepted answers

All comments

Nic Brough -Adaptavist-

It suggests that your indexing directory is not fully read/write enabled for the user running JIRA. Check the ownership and permissions of both the content of /local-jira and the contents of the home directory, including the symbolic link.

Helma Maassen

Hi Nic,

Thanks for thinking along!

I also thought so at first glance.
But the directory it needs to create is ..../home_jira/caches/indexes/issues, and not (root)/issues.
The user is indeed not allowed to write in / wink

The problem seems to be in setting/keeping the base directory.

Best Regards,

Helma.

Nic Brough -Adaptavist-

If you've relocated the directory to /local/caches, then the process needs full read/write access in there. I don't know what you mean by "setting/keeping the base directory"

Helma Maassen

hi Nic,

I do not want the indexes to be relocated in an other path, the caches/indexes directory is residing in the JIRA home directory.

When JIRA gets to create the issues, comments and other subdirectories in the normal "standard" directory (home_jira/caches/indexes), it is not able to determine the base directory anymore. The base directory will become <null>, so the subdirectories it is trying to create are:

<null>/issues
<null>/comments
<null>/changes
<null/...

all resulting in trying to create
/issues so in the root directory (where my user rightfully doesn't have write permissions)

Thanks for thinking along, this problem is bugging me for some days now ;-(

Best Regards,
Helma.

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