Jira AD Sync Failure

Question

For quite sometime now - my JIRA AD Sync has been failing and I see the following error in my log ;

2016-02-12 06:20:57,307 atlassian-scheduler-quartz1.clustered_Worker-1 ERROR ServiceRunner [com.atlassian.scheduler.JobRunnerResponse] Unable to synchronise directory
java.lang.IllegalStateException: Trying to rename user 'year-endfindÂ¿annÃ©e#33' but no user key is mapped.
 at com.atlassian.jira.user.util.UserKeyStoreImpl.renameUser(UserKeyStoreImpl.java:104)
 at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.rename(OfBizUserDao.java:471)
 at com.atlassian.crowd.directory.AbstractInternalDirectory.forceRenameUser(AbstractInternalDirectory.java:629)
 at com.atlassian.crowd.directory.DbCachingRemoteChangeOperations.updateUsers(DbCachingRemoteChangeOperations.java:239)
 at com.atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations.addOrUpdateCachedUsers(DirectoryCacheImplUsingChangeOperations.java:59)
 at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllUsers(UsnChangedCacheRefresher.java:168)
 at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:78)
 at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:137)
 at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1014)
 at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:75)
 at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.synchronizeDirectory(JiraDirectorySynchroniser.java:96)
 at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.runJob(JiraDirectorySynchroniser.java:60)
 at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
 at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
 at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
2016-02-12 06:20:57,308 atlassian-scheduler-quartz1.clustered_Worker-1 ERROR ServiceRunner [atlassian.scheduler.core.JobLauncher] Scheduled job with ID 'com.atlassian.jira.crowd.embedded.JiraDirectoryPollerManager.10100' failed
java.lang.IllegalStateException: Trying to rename user 'year-endfindÂ¿annÃ©e#33' but no user key is mapped.
 at com.atlassian.jira.user.util.UserKeyStoreImpl.renameUser(UserKeyStoreImpl.java:104)
 at com.atlassian.jira.crowd.embedded.ofbiz.OfBizUserDao.rename(OfBizUserDao.java:471)
 at com.atlassian.crowd.directory.AbstractInternalDirectory.forceRenameUser(AbstractInternalDirectory.java:629)
 at com.atlassian.crowd.directory.DbCachingRemoteChangeOperations.updateUsers(DbCachingRemoteChangeOperations.java:239)
 at com.atlassian.crowd.directory.DirectoryCacheImplUsingChangeOperations.addOrUpdateCachedUsers(DirectoryCacheImplUsingChangeOperations.java:59)
 at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllUsers(UsnChangedCacheRefresher.java:168)
 at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:78)
 at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:137)
 at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1014)
 at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:75)
 at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.synchronizeDirectory(JiraDirectorySynchroniser.java:96)
 at com.atlassian.jira.crowd.embedded.JiraDirectorySynchroniser.runJob(JiraDirectorySynchroniser.java:60)
 at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:135)
 at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:101)
 at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:80)
 at com.atlassian.scheduler.quartz1.Quartz1Job.execute(Quartz1Job.java:32)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:223)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)

Vickey Lepcha · Answer

Seems like that user id has French Characters in it - I will try to rename that USER ID in AD and then sync one more time to see if it works.

geemedia_admin · Answer

Seems like you have a strange user whose name contains special chars in your AD, and JIRA is trying to sync it something. Or possibly the other way around, that JIRA has a user that is not matched in your LDAP because of the special characters.

Make sure that your LDAP filters only pick up the users you actually want in JIRA, such as the members of a specific security group. The faulty user shouldn't be too hard to find, it's year-endfind followed by garbage.