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Reset Login count in Jira

Hemanshu

How to reset Login Count In JIRA for a particular user.

We are implementing integration with Service Now with Rest APIs and the SN team is hitting JIRA application with APIs and every hit is being counted as a login attempt. Hence the login attempts have risen upto 200k in about 2 months. Please suggest.

Accepted answers

Timothy

The only way to do this is to edit it from the DB itself.

All comments

Timothy

The only way to do this is to edit it from the DB itself.

True_Developer

so there is no REST API for resetting the login count?

True_Developer

can you let me know what is the db statement to reset it?

unknown

This worked for me - don't forget to change the <schema> to your schema name and change <USERNAME> to the login name the user uses.

UPDATE <schema>.cwd_user_attributes
SET attribute_value = 1 FROM <schema>.cwd_user_attributes WHERE attribute_name = 'login.count' and user_id = (SELECT id FROM <schema>.cwd_user WHERE user_name = '<USERNAME>');

Remember, tho; Always attempt in DEV before PRODUCTION

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