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JIRA Mail Hander CC'ed User question

Duncan DAVIES1

Currently the Jira Mail Handler will auto assign an issue to the person being CC'ed into the email. Is it possible to disable this feature using the handler parameters?

As well,is it possible to add CC'ed users into a field in JIRA? In our company, a CC'ed user will often be a manager or college that is also effected by the issue, and would generally also like to recieve notifications about the issue, and if this could be stored in a field we could work this into our notification scheme

Thanks

Accepted answers

Renjith Pillai

The best solution could be to explore the use of JEMH. For your second question, you can add the email-ids in Cc to watchers so that they receive notifications for changes in the Jira issues.

All comments

Renjith Pillai

The best solution could be to explore the use of JEMH. For your second question, you can add the email-ids in Cc to watchers so that they receive notifications for changes in the Jira issues.

Duncan DAVIES1

Thanks Renjith

I can't get the ccHandlers to work properly - I'm not sure if its because of the complete lack of instructions on how to properly install the LDAP files, or iv configured it wrong. My Handler parameters for ccHandling are

ccHandling=toCustomField

ccHandlingTargetCustomFieldName=CC'ed Users

ccHandlingNonJiraUserTargetCustomFieldName=CC'ed External Users

unknown

Ensure your nonjira cf is a text type (required for non jira accts), assuming you dont have createUsers=true. Explore turning on JEMH logging, which provides much more info.

Duncan DAVIES1

Hi Andy

I have enabled the logging in JEMH (as specific https://studio.plugins.atlassian.com/wiki/display/JEMH/JEMH+Installation+for+Jira+4.x), but can't find the atlassian-jira-emh.log file anywhere. The 2 fields I have specified above are of the correct type (multi user/text). I can confirm the log4j has been edited properly, as I see 3 EMH entried in the logging section in Administration