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Changing workflow causes issues to disappear

jpaugh

New issues don't show up in either the sprint or the backlog; and neither do existing ones, except for one.I tried creating a new issue directly from the backlog, and it still didn't show up. Instead, it gave a message that it was filtered. As far as I can tell, there are no active filters in the backlog (epic, version, quick filters).

Also, I checked the board filter is project = <Project NAME> ORDER BY Rank ASC, which is correct: In fact, all of my issues show up on the filter page; just not on the board itself.

This happened after I changed the workflow associated with my project (from "simple" to "default"). I thought it would sort itself out by the next sprint, but then when I tried to close the sprint, it said no issues had been resolved, even though there were several completed, which had been attached to the sprint prior to the change.

Edit: Based on Nic's input, I'm pretty sure this is caused by the state of my Columns and mapped statuses. When I checked, there were several mapped statuses; however, none of them were from my new workflow; they were all left over from the Software Simplified workflow, which I switched from.

However, there are no unmapped statuses; and when I unmapped the existing ones, they disappeared. If I could remap issue statuses from my current workflow to the board columns, that would be magically delicious.

Re-indexing did not help.

Edit: I've recreated my project, and started fresh. It now works; however, I'm leaving the original project intact, so any new solutions can still be tested. (I'd still love to know what went wrong, and have a useful answer here.)

Accepted answers

All comments

Nic Brough -Adaptavist-

A board has a filter behind it, quite often "project = X", but they can be more complex. Check out the board configuration page, the filter will be near the bottom.

Then check out the columns - make sure there are no "unmapped" status.

jpaugh

Thanks for your reply. The board's filter query is currently project = <Project NAME> ORDER BY Rank ASC, which is correct: in fact, all of my issues show up on the filter page; just not on the board itself.

jpaugh

I found the columns on the board configuration page, but I'm not sure how to fix it. I do believe this is very much related, however: It says that "Software Simplified Workflow" is unavailable, which happened because I changed the board.

There were several statuses mapped; however, they come from the wrong workflow. "TODO" instead of "Open"; "Done" instead of "Resolved/Closed", for example. How do I create new statuses to add to the columns? Thanks!

Nic Brough -Adaptavist-

Ok, that's good, and the working filter is even better.

Now, you're saying "not on the board" - some more simple questions:

What type of board? Kanban, Scrum or the one in JIRA Core (rather than Software)
What columns do you have on the board and how are you mapping the status in them?

Tanner Tuttle

I ran into this same problem and Jira-support helped me out.

One cause could be that your Status types need to be assigned to your Kanban Board column. Do this by going to your Kanban Board section of your project, and hit the button in the upper right hand corner with the three dots: select "Board settings"

One the left you'll see section options: choose "Columns"

Now you'll see a graphic version of your Kanban board. Drag all Status-type-boxes from the right most column into the appropriate Kanban column.

Upon going back to my Kanban Board, everything displayed properly.

Sharon van Leeuwen

I also ran into this problem, this answer was really helpful!

I thought I lost my scrum board with all the tickets set by sprint. Luckily, this solution brought all the tickets back in the scrum board to the correct sprint.

thank you all for posting the solution here

ijsuhit

Thanks a lot! That helped @Tanner Tuttle

Mattias Haesbrouck

wauw! 5 minutes of big stress, until I found this solution: Thanks a lot!

Christophe_5lscvc

likely, if your project use the default jira workflow (for all issues) but with another workflow scheme than the default workflow scheme, you can't map the status in the board column configuration. there is no status to map... (we are working with JIRA 7.6)

when you change the workflow scheme of your project with the default workflow scheme, status appear in the board column configuration.

is it a JIRA Bug ?... i dont find anything about this.

Xavier Burais

I believe that depends if you use a Jira workflow or the simplified workflow.

You should look these links:

In the first link, it is indicated that:

"If your board is using Simplified Workflow:

Go to the desired board, then click Board > Configure.
Click the Columns tab.
Click the Add Status button at the right of the page.

Note that the Add Status button is only available if you have the Jira 'Project Administrator' permission for this board's project"

Perhaps it would be helpfull for your problem.

Brent Marinelli

Hi, I had a similar situation.

I created a new, workflow, finally complete and customized the way I wanted. I assigned it to my project and viola, about 50 "Selected For Development" items vanished.

Did I panic? Perhaps a little.

The good news is, I discovered, Jira doesn't throw stuff/issues away.

I went to the board settings and the status was no longer valid. But the status I created for the new awesome workflow, was listed in the "Unmapped Statuses" column, all the way to the right. I simply dragged the appropriate status to the correct column and all was right with the universe.

Mark_uqspdb

I had the same problem and read your post.

The problem was that the workflow that I switched the tasks to did not have the same statuses as the original workflow, and the board was using the statuses from the original workflow as filters.

I went to the scrum board filters and added the statuses from my new workflow, and they then appeared again.

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