map resoultion value to empty value

Corinna Führing

Hy somebody made mistake to create "unresolved"Status for Resoultion field. Now we want to clear that. But if i make bulk change JIRA asks me to map this Field value to antoher. But since we want to have it empty now, what could we do ? How could we solve our problem now. Since after deleting this Status, anyhow the issues remain on this value...but we want to have tham in blank....

Nic Brough -Adaptavist-

You can't unset it easily because of the nature of the field.

You will need to push each issue through a transition that has "clear resolution" on it.  Most of the time, we recommend adding a new transition for your workflows (and you can remove it later), but the approach depends mostly on the size of the problem.

Run a filter for "resolution = <unwanted value> and status not in <any closed status where the resolution should be set>".  I'd save that and put it into some dashboard gadgets - filter statistics for project and status maybe.  That will give you a good idea of how many issues you need to amend, and where to look for the workflow edits.